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Client and partner reviews

Real words from the borrowers, dealers, and partners who've worked with our team.

or call (423) 406-1567 · 20 minutes · no application required

260+ five-star Google reviews

NewBuild is led by the Arrowood Team at Preferred Rate. These reviews are for Tim Arrowood and the Arrowood Team.

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From our clients

What borrowers say

Excellent people to work with. They are caring and very professional, and willing to help out to make a dream come true.

Darrell B., one-time close construction borrower

Even while using a VA loan, Tim helped us navigate our specific situation and was dedicated to get us to closing day.

Katelyn, VA loan borrower, first home

As a first time home buyer, I really valued him taking the time to talk me through all my options and explain things.

Sarah B., first-time buyer

From dealers and agents

What dealers and agents say

Tim Arrowood at Preferred Rate is absolute top-tier. From start to finish, his communication was seamless, fast, and completely transparent. Tim is incredibly thorough, taking the time to explain every detail of the process so you always know exactly where things stand and what to expect next. He makes what can normally be a stressful process smooth and hassle free. If you want someone who genuinely cares, pays attention to every detail, and stays in touch every step of the way, Tim is your guy. Highly recommended!

Josh Daniels, Sales Manager, Clayton Homes of Johnson City

Tim and his team at Preferred Rate consistently go above and beyond to ensure our customers at Clayton Homes of Norton are well taken care of. His commitment to excellent service makes every customer feel valued and confident throughout the process.

Lauren Ensley, Sales Manager, Clayton Homes of Norton · Google review, December 2025

Great experience working with Tim and his crew on a recent deal. Very interactive and hands on in ensuring the process goes smoothly.

David S., dealer

His pre-approvals carry credibility, and I knew the chances of getting to a smooth, on time closing were better than average.

Mark T., listing agent

Reviews are shown as written, with first names and last initials for borrowers. Individual results vary. See our Google profile for the full, current set.

Real builds

The stories behind the reviews

Three construction loans we've closed, one with each program.

Site-built · Jonesborough, TN

A 62.5% debt ratio didn't automatically end their plans to build.

With a 651 credit score and a roughly 62.5% debt ratio, they used VA underwriting to finance a roughly $560,000 custom build on land they already owned.

Read their story

Mike and Brenda weren't sure a VA one-time-close loan was even available until a banker friend referred them to us. They owned their land and wanted to build a custom home before selling their existing house, but a 651 credit score and roughly 62.5% debt-to-income ratio made traditional financing difficult. Using the flexibility of VA underwriting, they secured a roughly $560,000 one-time-close construction loan and completed the home. They've since moved in, listed their previous house, and plan to use the sale proceeds to pay down consumer debt and their new mortgage.

Mike and Brenda C. · VA one-time-close construction borrowers, Jonesborough, TN · Builder: Scott Britton Construction (opens in a new tab)

Barndominium · Chuckey, TN

Two home purchases fell through, so they built their own instead.

As first-time buyers, Kay and Eddie used family gift funds for their down payment and built a roughly $331,000 barndominium with one FHA loan.

Read their story

Kay and Eddie came to us as first-time homebuyers hoping to buy an existing home. They went under contract twice but weren't happy with what was available in their price range, so they started looking at building instead. After they found land, their first builder turned out to be unfamiliar with turnkey barndominiums and the draw process a construction loan requires, and eventually backed out. Rather than risk losing the property, they secured a land-only loan to buy it and used the extra time to handle some site prep themselves. They then partnered with Summertown Metals, closed on their FHA one-time-close loan using gift funds from family for the down payment, and have since moved in.

Kay and Eddie W. · FHA one-time-close construction borrowers, Chuckey, TN · Builder: Summertown Metals (opens in a new tab)

Manufactured · Johnson City, TN

Owning her land outright gave her a head start on a smaller loan.

Between land she owned free and clear and some extra cash, Lydia put about 50% down on a roughly $234,000 manufactured home project.

Read their story

Lydia came to us through a referral from a realtor friend, ready to place a new manufactured home on land she already owned free and clear. She chose her home through Preferred Choice Homes of Johnson City, and with strong qualifications, a conventional one-time-close loan was a natural fit. Her land's value went toward the down payment, and she chose to add some of her own cash on top of it, bringing her total down payment to about half the project's value. That left her with a relatively small loan amount and a payment she felt good about.

Lydia M. · Conventional one-time-close construction borrower, Johnson City, TN · Builder: Preferred Choice Homes of Johnson City (opens in a new tab)

Names have been changed to protect client privacy. Loan amounts and details are real but reflect each borrower's individual credit, income, and underwriting circumstances; results aren't typical or guaranteed for every applicant.

Who these reviews are about

The team behind NewBuild

  • Tim Arrowood
  • Cindy Faulkner
  • Kevin Cooper
  • Rhonda Hendrix
  • Amy Lay

NewBuild is a construction lending program of Preferred Rate, a DBA of American Pacific Mortgage. When clients leave a Google review for Tim or the Arrowood Team, it's for the same small team that handles your construction loan from your first call to your final draw.

Worked with us? We'd be grateful if you shared your experience on Google (opens in a new tab).

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NewBuild is led by the Arrowood Team at Preferred Rate. 260+ five-star Google reviews.

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